AI chatbots in e-commerce: Advantages, examples, tips

16 Of The Best eCommerce Chatbots For Your Business

e commerce chatbot

It enables businesses to refine their offerings, marketing strategies, and overall user experience. Chatbots can be used to gather customer feedback about products, services, and the customer experience. This feedback can be very valuable to the business and use it to improve operations or products. Another option is to make use of an automated marketing platform, which will usually include a preconfigured chatbot system, like Hubspot. There are also specific chatbot services available for ecommerce platforms, such as Shopify, and instant-messaging services suited to companies, such as Facebook Messenger, WhatsApp and Telegram.

e commerce chatbot

Then, set up an automatic flow with a “smart delay” that prompts the customer to come to pick up their order when it’s done. Then, every time you send out your newsletter, send a chat message to your entire list and see your online traffic skyrocket. Messenger ads are now widely used by eCommerce brands and studies show that they work really well. On average, they can reduce the cost per lead by 30x-50x, compared to regular Facebook display ads (MobileMonkey).

E-commerce Chatbot Value Point 1:

For example, you can measure your bot’s purchasing completion rates. The service offers a free plan with limited reporting, a $99/month plan with conversion funnel and conversation segmentation reporting, and a $349/month plan with customized reporting. You can begin collecting analytics on your bot by either using analytics tools offered in some of the bot-building platforms, or you can tie your bot to an outside bot analytics platform.

  • Usually, customers will land on the home page and search for products in the search tab.
  • Shopify offers Shopify Inbox to ecommerce businesses hosted on the platform.
  • There could be a number of reasons why an online shopper chooses to abandon a purchase.
  • Sign up for Shopify’s free trial to access all of the tools and services you need to start, run, and grow your business.
  • Seven out of ten customers are not completing their purchase, and you are losing revenue.

Do It Yourself ($49/month) is designed for personal use, while Done for You ($149/month) offers an end-to-end chatbot building and management service for businesses. No two businesses are identical, so your chatbot should be customizable to match your unique needs. Ensure the chatbot offers flexibility regarding conversation flow, branding, and user interface customization. Scalability is equally important—your chatbot should be able to grow with your business, handling increased interactions as your customer base expands. As e-commerce continues flourishing, businesses constantly seek new ways to enhance customer engagement, streamline operations, and boost sales.

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In addition to the above-discussed metrics, The user stats section gives businesses a combined list of analytics of user engagement. It displays the duration of the bot conversation for the average sessions per day, average incoming messages per user, and more. With our virtual assistant chatbot, you’ll also enjoy real-time translation and seamless escalation to human advisors when needed. Our complete suite of digital engagement channels comes with an conversational AI-powered virtual agent that’s specifically designed to provide humanized support.

e commerce chatbot

The benefits of using chatbots for your e-commerce business are many, let’s dig in. Our chatbot combines the strengths of AI-driven interactions with rules-based responses. You can link company data sources to generate dynamic responses and use a predefined set of rules to automate specific queries. This enables customers to receive quick and accurate answers from the chatbot, reducing the need for manual support.

Customers Engagement

You can be 60%, yes 60% MORE PROFITABLE just by being more customer-centric. And yet again, a well-designed eCommerce chatbot template can help you be just that with automatic feedback collection at the end of every customer interaction. Your eCommerce chatbot can collect invaluable critical insights by simply conversing with them.

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